A New York-based internet provider now owes money to the state and hundreds of customers after it was successfully sued by Texas Attorney General Ken Paxton. CSC Holdings LLC., which operates internet provider Altice USA Inc., will have to pay $350,000 to Texas, according to a new release from Paxton’s office.
The company also agreed to an assurance of voluntary compliance to ensure that the company provides the services it advertises and provide support to customers in Texas. Court documents say that 603 customers listed on a spreadsheet titled “TX Complaint Spreadsheet” are eligible for one-time credits totaling $47,636.18.
CSC Holdings operated in Texas under Suddenlink Communications until 2022 when the company rebranded as Optimum. The company served over 100 service areas. Since 2016, customers have complained about problems with the CSC Holdings’ services that include misleading promotions, sales practices, slow internet speed, frequent outages, poor customer service, and suspect billing practices.
Some of the suspect billing practices were complaints of unauthorized price increases and payment withdrawals. When it came to advertising, complaints said the company advertised fixed prices and sell additional services to fix a problem.
Tyler Fields is your internet guru, delving into the latest trends, developments, and issues shaping the online world. With a focus on internet culture, cybersecurity, and emerging technologies, Tyler keeps readers informed about the dynamic landscape of the internet and its impact on our digital lives.
