No matter the size of your business, if you’re using the internet for your day-to-day operations, you’re always at risk of losses — unless you have a failover internet in place. A failover internet, also called as backup internet, is a secondary internet connection that kicks in once your main connection fails. Unfortunately, even though many businesses already have a backup internet in place, not all failover solutions can be effective. You can encounter a rubbish secondary provider or an unreliable failover setup that may not live up to expectations.
These are just some of the reasons why you should know what to look for when choosing one for your business. In this post, we’re here to provide several factors you should look into when choosing a failover internet for your business.
- Internet Type Variety (Redundancy)
When looking for a failover internet for your business, you have to consider the type of your primary connection. Let’s say you have satellite or cable internet as your primary internet; it’s better if you consider wireless or fiber internet for your secondary connection. Why? Simply because different types of internet connections are vulnerable to distinct types of outages.
By diversifying the internet types, you enhance the chances of maintaining connectivity even if a specific type of connection faces issues. Remember, redundancy equals reliability.
- Service Level Agreements
Service Level Agreements or SLAs are essential documents that outline the terms and conditions of the service provided by a failover internet provider. You have to be patient in reading the fine print and look for terms such as uptime guarantees, response times, and compensation policies. This way, you’ll understand the ins and outs of the failover internet you’re trying to avail.
- Provider Reputation
Beyond technicalities, it’s always important to consider the reputation of the internet service provider you’re eyeing. So, let’s say you’re looking at Dish Internet as your secondary connection, make sure to check reviews online and do your research to determine if their current subscribers are happy with their service. By doing this, you can gauge the satisfaction users face with their service.
- 24/7 Support
As a business, you need to be online 24 hours a day, 7 days a week. You can’t afford to experience downtimes. Otherwise, it might lead to substantial losses over time. Technical difficulties can arise at any time, and if your secondary internet provider doesn’t have reliable customer support round-the-clock, it can mean trouble for your business. Don’t hesitate to ask questions about their customer support. And as mentioned above, check the reviews as well.
- Transparent Pricing
Hidden fees and unclear billing structures can add unnecessary financial burdens to your company. That’s why you should discuss this with your prospective internet provider. Hidden fees are prevalent in the internet industry. But since this is for your business, you cannot afford losses due to these hidden costs.
- Contract Terms
Just like how you would check your home internet plan, you will need to consider the contract terms. You wouldn’t want to pay a hefty early termination fee in case anything happens, right? We understand that reading contracts can be a pain, but you need to do it so that you won’t be tangled up in unforeseen circumstances. This will also serve as a protection from hidden charges, scalability concerns, and more.
The Bottom Line
Choosing the right failover internet for your business means evaluating various factors meticulously. It’s an agreement between you and your internet provider that directly impacts the continuity and reliability of your business operations. So, make sure to keep these factors in mind whenever you’re choosing a failover internet for your business.
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Tyler Fields is your internet guru, delving into the latest trends, developments, and issues shaping the online world. With a focus on internet culture, cybersecurity, and emerging technologies, Tyler keeps readers informed about the dynamic landscape of the internet and its impact on our digital lives.