Comerica says its AI bot performs work of six IT helpdesk agents

2024-04-19 12:37 PM by Eugen Boglaru

Comerica wanted to ramp up efficiency for its information technology help desk processes. It tapped one of its own business customers for the task. The Dallas bank launched its artificial intelligence copilot, dubbed ComerIQ, internally, in May of 2023. Its provider is Moveworks, a company the $86 billion-asset bank has serviced as a client since …

What makes a good mobile banking app?

2024-02-03 07:46 AM by Alex Mitchell

The ability to zap payments between smartphones and deposit a check from your bedroom are now mundane features in a bank’s mobile app. In fact, the most important components in a mobile app, including informational activities such as finding account information, transactional activities such as money transfers and service activities such as setting alerts, have …