The Impact of Different Brands
The study reveals that Xiaomi has consistently dominated the Indian market in the past decade, with 42% of participants expressing their satisfaction and preference for Xiaomi products. Additionally, 27% of respondents stated that Xiaomi was their first-ever smartphone, closely followed by Samsung at 24%. Among Xiaomi users, 53% reported being satisfied with their smartphones and smart devices, and 45% named Xiaomi as their favorite brand.
Key Findings of the Study
- Friends and family have the strongest influence (63%) on users when it comes to purchasing smartphones and smart devices.
- Samsung is strongly associated with industry leadership (42%), reliability (42%), popularity (42%), long usable life (42%), and feeling great (41%). On the other hand, Xiaomi is strongly associated with feeling great (53%), feeling powerful (46%), reliability (42%), customer centricity (45%), and industry leadership (44%).
- In terms of brand awareness, Xiaomi leads with 78%, followed by Samsung with 75%. However, in terms of usage, Xiaomi is ahead with 42%, while Samsung follows with 36%. Therefore, the conversion rate from brand awareness to usage is highest for Xiaomi (54%), followed by Samsung (45%).
- In terms of smartphone brand awareness, Xiaomi leads in top-of-mind awareness (14%) and total recall (79%), closely followed by Samsung (top-of-mind awareness – 13%, total recall – 77%). In terms of current primary usage of smartphone brands, Xiaomi is in the lead with 13%, followed closely by Samsung (12%) and Vivo (11%).
- Users of Xiaomi and Samsung smartphones and smart devices are the most satisfied (92%), followed by Apple (91%) and Boat (90%) users.
- In terms of smartphone satisfaction levels, OnePlus users report the highest satisfaction rate (93%), followed by Xiaomi (92%) and Apple (91%) users.
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Alex Smith is a writer and editor with over 10 years of experience. He has written extensively on a variety of topics, including technology, business, and personal finance. His work has been published in a number of magazines and newspapers, and he is also the author of two books. Alex is passionate about helping people learn and grow, and he believes that writing is a powerful tool for communication and understanding.