Shrewsbury residents suffer prolonged internet outage – The Shrewsbury Post

Shrewsbury, Massachusetts residents have been experiencing an Internet connection outage since Saturday, February 3, 2024. The issue has affected different areas of the town, leaving some without internet and others dealing with severe connectivity issues.

At noon on Saturday, the town’s electric and cable public company, Selco, acknowledged an outage impacting some fiber optic network customers. They assured the public that their team was diligently working to resolve the issue.

By 12:30 a.m. on Sunday, February 4, Selco announced that services had been restored. They identified the “root cause” of the problem as the Dynamic Host Configuration Protocol (DHCP), a network protocol responsible for assigning IP addresses to devices on a network for communication.

According to Selco in a statement at 12:30 a.m.: “12:00 pm (sic) – internet services have been restored. The root cause of the issue was DHCP, a network protocol to dynamically assign an IP address to any device, or node, on a network so it can communicate. We apologize for the inconvenience and thank you for your patience.”

Despite the restoration announcement, residents took to social media to express their frustration about the prolonged outage. As of 9:30 a.m. when this story was published, some citizens reported that their internet had not yet been restored.