It is easy to focus on speed tests to rate inflight internet services. The technology is easy, generally non-disruptive, and comparing the numbers makes sense to most passengers. Alas, speed tests also come up short in telling the whole story, with just one or two variables scored, and at intermittent intervals.
Now a new set of companies have taken on that Quality of Experience (QoE) measurement challenge, and suppliers are openly discussing the idea of moving beyond supplier-reported SLA compliance. The topic surfaced again at Satellite 2024 in a panel discussion among inflight connectivity providers.
All three parties have slightly different ideas of what should be measured and how. But they all agree additional details are needed, beyond the basic contractual SLA reporting.
And while the panel members generally spoke supportively of the concept, they were not all 100% on board, despite growing demand from airlines to have the additional data available to ensure that passengers are satisfied with the service offerings and that airlines can rely on the connection.
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Tyler Fields is your internet guru, delving into the latest trends, developments, and issues shaping the online world. With a focus on internet culture, cybersecurity, and emerging technologies, Tyler keeps readers informed about the dynamic landscape of the internet and its impact on our digital lives.
