AFTER failing to save a customer from losing money to cyber crime, Cash App is under rapid fire.
The member described a frustrating Cash App experience on Reddit, where they claimed to be a victim of financial fraud.
“I am completely done with Cash App,” they wrote.
They went on to explain how the scam has been plaguing consumers for the last year.
Hackers can steal someone’s money through Cash App by making it look like a Meta payment from their account, according to the Redditor.
Meta owns and operates Facebook, while Meta Pay, which first launched in 2022, is a “seamless and secure way to make payments on Facebook, Messenger, Instagram, and in participating online stores,” as per Meta.
Meta claims to use advanced tech to keep payment data secure and pickup on unauthorized activity.
Yet the Redditor claimed to have, “40 $5 transactions and one charge for $1.88” on their Cash App account in the form of Meta payments they never made.
“Cash App opened a dispute but then sent me an email stating they closed my Cash App card [and] said it was because I didn’t verify my identity,” they wrote.
They went on to claim that not once did they receive any notifications via phone or email, nor did they get notice from the app.
A Cash App agent told the Redditor they couldn’t help them because Cash App’s “system” closed the card.
While they hoped for a better result, the agent couldn’t resolve the fraud.
“Denied my disputes as well so I’m out of over $200,” they wrote. “Conveniently Meta Pay never answers the phone and can’t find any other way to speak with them.”
The strange part is they said they don’t even have their credit cards linked to Meta Pay.
But online research has led the Redditor to believe this hacking scam is a widespread issue.
The U.S. Sun reached out to Cash App and Meta for a comment.
“Cash App protects millions of people’s payments each month,” a Cash App spokesperson told The U.S. Sun.
“Cash App is built on a secure platform, with advanced security features to power and protect your personal information and transactions.”
The company lists common scams to avoid with the app, like cash flipping, clearance fees, or even phony puppy litter deposits.
Cash App also suggests never sharing Social Security numbers with anyone outside the app. Cash App Support never asks for an SSN for receiving help.
Tons of people apparently get cleaned out, “hundreds of dollars all to Cash App and Meta Pay,” the Redditor wrote
“I don’t keep money on my Cash App account,” one person responded on the thread.
“When I need to use it, I add money and immediately make a payment. I keep zero balance.”
“Exactly what I do,” another person wrote. “Mines not attached to any bank or anything.”
“Not sure if I’d trust Cash App to have my best interests when it comes to my money,” they continued.
Cash App advertises itself as a company allowing consumers to, “pay anyone instantly.”
And the app don’t just offer a free way to send money. It’s also used for stocks and even bitcoin, according to Cash App.
Consumers are concerned about their own banks barricading them from savings too.
This Capital One member had to get cops involved after the bank closed her five-year-old account without explaining why.
And a TikToker was flabbergasted when Chase shut down his $35,000 business credit card.
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