Apple has confirmed that a touch-related bug, previously thought to only impact the Apple Watch Series 9 and Ultra 2, is also affecting Series 7, Series 8, and Ultra 1 models. The issue, known as “ghost touch,” causes the watch display to register false touches and exhibit erratic behavior without user interaction.
In a memo sent to Apple Authorized Service Providers (AASPs), the company instructed them not to replace affected watches but to guide customers through a force restart process. This involves simultaneously holding down the side button and the Digital Crown for 10 seconds. Additionally, AASPs have been advised to ensure that the affected Apple Watches are running the latest version of watchOS.
In February, the ghost touch issue first came to Apple’s attention when reports surfaced of Series 9 and Ultra 2 models experiencing the problem. Users described their watch screens as “jumping erratically” and displaying unexpected behavior without input from the wearer.
Apple addressed the issue in the recently released watchOS 10.4 update, which presumably fixes the problem for all affected models. However, if the update does not resolve the issue, the wording of Apple’s memo suggests that a further fix will be released soon.
The confirmation of the issue affecting a broader range of Apple Watch models has led to increased frustration among users who have been experiencing the ghost touch problem. Many have taken to social media to express their displeasure and seek answers from the company.
While the force restart workaround may provide temporary relief, users are hopeful that Apple will deliver a permanent solution to the ghost touch issue through a software update. The company’s acknowledgment of the problem and its steps to address it has been welcomed by affected customers.
As Apple continues to investigate and resolve the ghost touch issue, owners of affected Apple Watch models are advised to ensure their devices are updated to the latest version of watchOS and to contact Apple support or visit an AASP if the problem persists.
In a memo sent to Apple Authorized Service Providers (AASPs), the company instructed them not to replace affected watches but to guide customers through a force restart process. This involves simultaneously holding down the side button and the Digital Crown for 10 seconds. Additionally, AASPs have been advised to ensure that the affected Apple Watches are running the latest version of watchOS.
In February, the ghost touch issue first came to Apple’s attention when reports surfaced of Series 9 and Ultra 2 models experiencing the problem. Users described their watch screens as “jumping erratically” and displaying unexpected behavior without input from the wearer.
Apple addressed the issue in the recently released watchOS 10.4 update, which presumably fixes the problem for all affected models. However, if the update does not resolve the issue, the wording of Apple’s memo suggests that a further fix will be released soon.
The confirmation of the issue affecting a broader range of Apple Watch models has led to increased frustration among users who have been experiencing the ghost touch problem. Many have taken to social media to express their displeasure and seek answers from the company.
While the force restart workaround may provide temporary relief, users are hopeful that Apple will deliver a permanent solution to the ghost touch issue through a software update. The company’s acknowledgment of the problem and its steps to address it has been welcomed by affected customers.
As Apple continues to investigate and resolve the ghost touch issue, owners of affected Apple Watch models are advised to ensure their devices are updated to the latest version of watchOS and to contact Apple support or visit an AASP if the problem persists.
Jessica Irvine is a tech enthusiast specializing in gadgets. From smart home devices to cutting-edge electronics, Jessica explores the world of consumer tech, offering readers comprehensive reviews, hands-on experiences, and expert insights into the coolest and most innovative gadgets on the market.
