According to emails sent to customers, some pre-orders for the Xbox Series X on Amazon might see delays until the very end of 2020.
After months of waiting, Microsoft is finally about to release its long-awaited next-gen consoles with the Xbox Series X and Series S on November 10, 2020. With a huge demand for the next generation and millions of consoles about to be sent out across the world, it’s inevitable that it may take some time for them to get into the hands of consumers. However, on the eve of the launch of the new Xbox consoles, it appears that Amazon customers in particular may have a bit of a wait on their hands.
As noted by The Verge and users on Twitter, Amazon has started to send out emails to some customers that pre-ordered the Xbox Series X warning of potential shipping delays that may occur ahead of the system’s launch on November 10, 2020 (tomorrow). Specifically, according to the email, Amazon is expecting to ship consoles “in the coming weeks as we receive more inventory in November and December,” and notes that customers should expect their systems “by 12/31 or before.”
Given the current situations surrounding the COVID-19 pandemic and the weeks ahead of the holiday shopping season, it’s not a huge surprise that shipping delays may occur with the next-gen systems about to launch. However, there’s no doubt that customers will likely face disappointment at potentially not getting their system for several weeks, or possibly not until the very end of the year, depending on when inventory is available for retailers to ship.
@amazon Extremely disappointed with Amazon. Pre-ordered my Xbox Series X on Sept. 22nd when first available. Received no update on shipping prior to launch Tomorrow! And now I receive this email.. what horrible customer service to sell a product that you can’t fulfill on launch. pic.twitter.com/BZ2gjrOeUB
— Eric Nawrocki (@EricNawrocki) November 9, 2020
Update: Just received this email from @amazon regarding my Xbox Series X pre-order. I may not receive it until December 31. Unacceptable, why sell something you don’t have. I’ll wait for the canned @AmazonHelp reply. pic.twitter.com/HVJlUQFLoJ
— Shane M (@shanetrain58) November 9, 2020
Personally, I pre-ordered an Xbox Series X through Amazon and my order (so far) is expected to arrive sometime between November 19-24, putting my shipment at either a week or two after launch. While I haven’t gotten any formal communication from Amazon yet about a delay, I was at least expecting some kind of delay for my order, while it might be a bit of a sting for those that have been waiting for their system and notified now in the eleventh hour. Though so far it seems like this is only affecting a certain number of Amazon customers that pre-ordered the Series X, it might be worth checking your order status and email to see where your pre-order might be at.
The Xbox Series X and Series S will both launch worldwide on November 10, 2020.