WhatsApp and WHO create a chatbot to share reliable Coronavirus Information

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In a move to help users find accurate coronavirus information, WhatsApp and the World Health Organization (WHO) have launched a chatbot that will answer questions about the pandemic. In addition to fighting misinformation on the platform, this new chatbot attempt could also help government decision-makers find the latest numbers and situation reports, WhatsApp says.

When a user text “hi” to the new WHO Health Alert (+41 79 893 1892), the service will respond with a series of prompts, the latest data, and a few emojis. One can choose from the available prompts to get information related to that. 

Yesterday, WhatsApp unveiled a coronavirus fact-checking platform in partnership with the WHO, UNICEF, and the United Nations Development Programme. This chatbot is launched in a vision to share the latest news and advice related to COVID-19 and to prevent users from sharing misinformation with others. The chatbot will also allow users to ask questions directly from it. WhatsApp also donated $1 million to support fact-checking organizations.

According to a report from The Guardian, the UK’s NHS may also be developing a WhatsApp chatbot to share reliable coronavirus information. NHS has already been sharing reliable information related to health and coronavirus via Google Search. And now, it may take a step ahead to share information on WhatsApp. 

WhatsApp will likely play an essential role in the coronavirus pandemic as it has over 2 billion active users who might play a vital role in awareness against the spread of the novel coronavirus. 

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