TIME Internet Quietly Rolls Out “Speed Boost” Upgrade Fibre Home Customers [UPDATED]

[UPDATE:  10:50am, 1 April 2024] Upon clarification, TIME Internet’s “Speed Boost” actually applies to all customers under its 100Mbps, 300Mbps, and 500Mbps Fibre Home plans. In other words, you don’t need to fulfill a minimum 20-month subscription period in order to enjoy this benefit.

However, as mentioned below, keep in mind that the upgrade process for each customer is done between 27 March to 7 April 2024, so there’s a chance that you might not experience the change immediately. Additionally, the ISP notes that those who’ve not received the complimentary upgrade between the aforementioned date should consult its archived loyalty programme terms and conditions via this link.

[Original Article: 10:30am, 1 April 2024] TIME Internet has quietly implemented a complimentary “Speed Boost” upgrade to applicable customers during the weekend. Offered as part of the internet service provider‘s (ISP) latest Loyalty Programme, the drive is intended to reward existing Fibre Home users customers who have completed a minimum 20 months subscription period under their current plan.

According to the terms and conditions page on its official website, those eligible will see a significant internet speed increase for the plans which they’ve subscribed to. TIME adds that the Speed Boost upgrade will be done between 27 March to 7 April 2024, meaning that not everyone will see an immediate effect.

Customers subscribed to the ISP’s Fibre Home 100Mbps plan will be boosted to 200Mbps, whereas the 300Mbps and 500Mbps options are upgraded to 500Mbps and 600Mbps respectively. TIME assured that there will be no change to the subscriber’s broadband fee, contracts, or discounts (if any).

The latest Loyalty Programme promotion is also offering eligible customers with a free router upgrade and more through opt-in from 27 March to 30 June 2024, but with additional terms and conditions applied. The details, as per the T&C page, are as follows:

Existing Time Fibre Home 200Mbps customers with a current minimum subscription period of 20 months will be eligible to receive:

• One (1) WiFi 6 router when they renew their plan for 24 months; or
• One (1) WiFi 6 router and one (1) WiFi 6 mesh node when they upgrade to 600Mbps with a 24-month contract renewal; or
• One (1) 1Gbps WiFi 6 router and one (1) WiFi 6 mesh node when they upgrade to 1Gbps with a 24-month contract renewal; or
• A 2Gbps WiFi 6 router worth RM899 when they upgrade to 2Gbps with a 24-month contract renewal.

Existing Time Fibre Home 500Mbps customers who upgraded from 300Mbps and have maintained their subscription for a minimum of 20 months will be eligible to receive:

• One (1) WiFi 6 router and one (1) WiFi 6 mesh node if they upgrade to 600Mbps with a 24-month contract renewal; or
• One (1) 1Gbps WiFi 6 router and one (1) WiFi 6 mesh node when they upgrade to 1Gbps with a 24-month contract renewal; or
• A 2Gbps WiFi 6 router worth RM899 when they upgrade to 2Gbps with a 24-month contract renewal.

Existing Time Fibre Home 600Mbps customers with a current minimum subscription period of 20 months will be eligible to receive:

• One (1) WiFi 6 router and one (1) WiFi 6 mesh node when they renew their plan for 24 months; or
• One (1) 1Gbps WiFi 6 router and one (1) WiFi 6 mesh node when they upgrade to 1Gbps with a 24-month contract renewal; or
• A 2Gbps WiFi 6 router worth RM899 when they upgrade to 2Gbps with a 24-month contract renewal.

Existing Time Fibre Home 1Gbps customers with a current minimum subscription period of 20 months will be eligible to receive:

• One (1) 1Gbps WiFi 6 router and one (1) WiFi 6 mesh node when they renew their 1Gbps plan with a 24-month contract renewal; or
• A 2Gbps WiFi 6 router worth RM899 when they upgrade to 2Gbps with a 24-month contract renewal.

TIME notes that the router upgrade promotion is not valid for customers with no contract plans or complimentary Time Fibre Home subscriptions, whereas eligible customers must renew their contract for 24 months to redeem the free device(s). Meanwhile, those with 600Mbps and 1Gbps plans who signed up for the Gig Speed Home (FTTR) service are not eligible for free device redemption upon plan upgrade or contract renewal.

Additionally, eligible customers may opt-in via TIME’s Self Care portal at https://selfcare.time.com.my/auth/login or through its authorised telemarketers during the aforementioned period. Subscribers will receive the free devices upon successful application to the promotion with a 24-month contract renewal, which will be delivered and installed by the ISP.

(Source: Amanz / TIME [official website])

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