New research shows bad customer service threatens $3.7 trillion annually. Can AI help?

New research shows bad customer service threatens .7 trillion annually. Can AI help?

Estimated read time: 3-4 minutes PROVO — If you’ve ever shunned a business or company after a bad customer service experience, you’re far from alone. Even just one bad experience for the customer often leads to lost revenue on the business side, too. Bad customer service threatens $3.7 trillion annually for organizations around the globe, …

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The Boondock Echo is an internet-connected ham radio powered by the ESP32-A1S devkit (Crowdfunding)

The Boondock Echo is an internet-connected ham radio powered by the ESP32-A1S devkit (Crowdfunding)

The Boondock Echo is an open-source, internet-backed recording and playback device for two-way devices. It can denoise, transcribe, translate, and send emails on hearing keywords/call signs. It is a low-cost solution for timeshift radio communication that enables users to monitor frequencies and record audio from a connected radio. Captured messages are uploaded to a server …

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Transformative technology: The Leonardo unveils a new immersive exhibit about AI

Transformative technology: The Leonardo unveils a new immersive exhibit about AI

Estimated read time: 5-6 minutes SALT LAKE CITY — Artificial intelligence has inarguably become a hot-button topic in the past year with many having their reservations about fully embracing the rapidly growing technology for fear that it may make humans less relevant. In contrast, the newest interactive exhibit at The Leonardo, “Into the Mind of …

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Apple overtakes Samsung as top global seller of smartphones

Apple overtakes Samsung as top global seller of smartphones

Estimated read time: 1-2 minutes NEW YORK — Apple ended Samsung’s 12-year run as the largest seller of smartphones in the world, after commanding a 20% market share in 2023, according to a report from International Data Corp. Samsung ended the year with a 19.4% share, followed by China’s Xiaomi, Oppo and Transsion, preliminary data …

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13-year-old gamer becomes the first to beat the ‘unbeatable’ Tetris — by breaking it

13-year-old gamer becomes the first to beat the ‘unbeatable’ Tetris — by breaking it

Estimated read time: 4-5 minutes SAN FRANCISCO — The falling-block video game Tetris has met its match in 13-year-old Willis Gibson, who has become the first player to officially “beat” the original Nintendo version of the game — by breaking it. Technically, Willis — aka “blue scuti” in the gaming world — made it to …

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TV, internet, radio, OTT consumption rises for 22% of families despite a 1% dip from previous month: Axis My India Survey

TV, internet, radio, OTT consumption rises for 22% of families despite a 1% dip from previous month: Axis My India Survey

There has been a significant increase in content consumption, per a new survey by Axis My India. Besides, a majority of respondents to the survey indicated that household spending had increased. Overall, Axis My India’s latest India Consumer Sentiment Index (CSI) paints an optimistic picture of consumer spending trends at the dawn of the New …

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Amazon’s new Kindle policy requires authors to disclose the use of artificial intelligence

Amazon’s new Kindle policy requires authors to disclose the use of artificial intelligence

Estimated read time: 4-5 minutes WASHINGTON — Early this September, Amazon introduced a new set of rules for publishing AI-generated content on Kindle books. According to the new guidelines, authors publishing artificial intelligence-generated content must now declare themselves. The new policy introduces a set of guidelines for authors who distribute their work using Kindle’s Direct …

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