WhatsApp Chatbot: BSNL customers get a new WhatsApp chatbot: What it means for users
State-run telecom operator, Bharat Sanchar Nigam Limited (BSNL) has officially launched its WhatsApp chatbot service to improve the customer experience. The latest chatbot will offer users a convenient way to access various services of BharatFibre. Earlier, in an initiative to improve customer experience, BSNL upgraded its Selfcare app which now provides enhanced services to its …