Airtel launches its first integrated omni-channel cloud platform for CCaaS: All details
Telecom operator Airtel has announced the launch of Airtel CCaaS (Contact Center as a Service) in India. The service provider claims that it is the industry’s first omni-channel cloud platform that offers a unified experience for all contact center solutions required by an enterprise. What Airtel CCaaS offersThe company claims that its CCaaS offering will …