Customer service chatbots are buggy and disliked by consumers. Can AI make them better?
“Chatbots,” before ChatGPT revolutionized the world of AI, was a bit of a dirty word. To many consumers, a chatbot was a small box in the corner of screen, where a cheery automated program would offer to provide help–but then struggle to understand queries and deliver the right information. A November YouGov survey reported that …