NEW DELHI: ServiceNow and Workplace from Facebook have introduced new integrations which are designed to create immersive experiences for the growing distributed workforce. With this new integration ServiceNow and Workplace from Facebook will help in making work better for people by enabling organizations to streamline communication between executives, departmental leaders, and employees.
The new capabilities enhance an existing ServiceNow Virtual Agent integration. With Virtual Agent, employees can request support, receive updates on in-progress requests, and connect with live agents when needed–all without leaving Workplace. The enhanced capabilities include:
-ServiceNow Employee Campaigns integrated with Workplace from Facebook: Companies can now distribute relevant content to employees directly through their Workplace experience, as well as other channels, making it easier for employees to stay informed, engaged, and productive from anywhere and across any device.
-Workplace from Facebook Integration Spoke: Available as an IntegrationHub Spoke, customers can quickly create new integrations for Workplace from Facebook to meet their unique and evolving employee experience needs.
“The workplace of the future will be distributed, which means organizations must create new workflows that keep their employees informed, engaged, and connected,” said Gretchen Alarcon, VP and GM, HR Service Delivery at ServiceNow. “We’re thrilled to partner with Workplace from Facebook to help our mutual customers break down silos, boost productivity, and ultimately deliver great employee experiences.”