Microsoft’s sale on the Surface Duo ignites price match controversy
Instead of making things easy, Microsoft asked Surface Duo owners to return their device, pocket a refund, and use the latter to repurchase a new unit. Since there is a 60-day return window that doesn’t expire until November, Surface Duo buyers would be well within their rights to return their handset at this time. But obviously, it would be easier if the manufacturer just sent out $200 checks. Groux had a dialogue on Twitter with a Microsoft chat team leader who said that most of the people that Microsoft spoke with are willing to return their old device and use the refund to purchase another Surface Duo. But Groux points out that this could be a “boderline SEC violation” since it could lead Microsoft to file inflated Surface Duo sales numbers.
The squeaky wheel gets the oil and as it turned out Groux was squeaking like a huge mouse. Even after receiving tweets insulting his decision to escalate his argument with Microsoft, it was the software giant that seems to have caved with the chat team leader telling David that Surface Duo buyers would be offered a partial refund to match the new sales price once upper management issues an update.
We would be remiss if we didn’t mention that the conversation took a turn in Groux’s favor after he questioned in his tweet whether top brass at Microsoft such as CEO Satya Nadella and Chief Product Officer Panos Panay are on board with the original plan to refund and replace Surface Duo handsets. If you paid $1,399 (128GB) or $1,499 (256GB) for your Surface Duo, you might want to give Microsoft a call or send a tweet to see exactly what your options are now and what they could be later.
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