Koodo emailing customers about $5/mo bill increase starting in August


Telus flanker brand Koodo emailed some customers to warn them of an incoming price increase. According to the email, Koodo will increase the monthly service charge for some customers by $5/mo starting on the August bill.

“As we mentioned on your July bill, the monthly service charge for the above lines on your account will increase by $5/month. You’ll start to see this monthly increase on your August bill,” the email reads.

It’s not clear how many Koodo customers will see the price increase next month. MobileSyrup has reached out to Koodo for clarification about how many customers will be impacted and why the provider is increasing prices.

However, the Koodo customer that shared the email with MobileSyrup is on an older promotional plan Koodo offered a few years ago with 50GB of data. It’s possible the price increases are going out exclusively to customers with promotional plans like this. (Anecdotally, something similar happened to me after switching to a Bell win-back offer — almost a year later, they upped the price of the plan by $3/mo).

As usual, telcos give and take. Koodo recently rolled out new $60/15GB and $65/20GB plans, which are a little better than what the carrier had before. Before that, the provider sent emails to some customers offering them 5GB of free bonus monthly data.

In May, Koodo upped the cost of its tab plans by $4/mo, and in April, it increased the cost of U.S. and international roaming packages.



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