Huawei Mate 20 Pro Display Bleeding Issue Reported by Some Users, Company Promises Free-of-cost Replacement
The displays of some Huawei Mate 20 Pro units have a light bleeding issue according to the reports on Huawei community forum in the UK. According to the user’s reports, the distinguishable green tint is usually noticeable around the edges of the display when viewing content with darker backgrounds. In line with this issue, Huawei has promised a free-of-cost replacement for some regions.
The issue has started to spread out when images shared on online forums showing a green tint around the display edges has surfaced. It is not yet clear what causes the display issue, but some people has speculations that it might either be an issue with LG’s OLED panel or the display glue that keeps the panel together.
Huawei’s UK Community Forum Manager has responded with these complaints, but fails to directly state the cause of the issue. “The Mate 20 Pro uses an industry-leading flexible OLED screen featuring special design curved edges for an enhanced visual experience and holding comfort. This may lead to slight discolouration when viewed from different angles. In extremely dim lighting conditions, when the screen brightness is too low, or when using dark wallpapers, these differences can be exaggerated. If the colour cast affects your normal use, take your phone to an authorised Customer service Centre for assistance.”, the community manager says.
The company says that the statement of the community manager is not yet official. On the other hand, Finnish website SoumiMobili has reported that Huawei agreed to replace faulty Huawei Mate 20 Pro units in Finland for free. “We are investigating for a long time why a small part of phones have been green in some countries. In Finland, consumers get a new phone without charge if they have a faulty display.”, the Director of Marketing and Communications, Elina Takala said.
Aside from that, a user from Huawei UK community forum has stated: “the staff said that they are aware of the issue and will replace the faulty handsets without any questions” when he visited the company’s support branch. But he gave a warning saying that users should decline and demand a full replacement when any service center only want to repair the faulty handset.
As of now, Huawei did not state ant further details yet, and it might take some time before the issue will be fully cleaned up. Just stay tuned with TechnoCodex and we will bring you all of its latest updates.
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