HSBC DOWN: customers unable to use mobile banking app in new UK outage

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Thousands of HSBC customers have taken to social media to complain about issues with the mobile banking app. The application, which is available on Android and iPhone, allows customers to check their balance, transfer money, make payments, schedule standing orders, and more. However, an ongoing issue has left thousands of HSBC customers unable to login to access their bank accounts.

While a number of people have voiced complaints about mobile banking, others have claimed that online banking, which offers the same services via a web browser, has also been impacted by the latest outage. The problems have impacted customers across the UK, as well as mainland Europe. 

HSBC has not revealed the cause of the problem. According to independent website DownDetector, which tracks the performance of online applications using public complaints on social media, more than 2,000 HSBC customers have been impacted in the last few minutes alone.

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