HBO is currently one of the largest premium cable and satellite television networks worldwide, thanks to its non-stop success with critically acclaimed TV shows like Game of Thrones, Westworld, Lovecraft Country, Veep, Watchmen, Silicon Valley, etc.
The network has also been in the streaming business for a while, giving anyone in the United States access to its current and back catalog of original shows, films, mini-series, and documentaries. In fact, WarnerMedia’s HBO Max replaced both HBO NOW and HBO GO streaming services last year, adding in more original programming from first-party and third-party content providers than ever before. As of April 2021, HBO Max had over 44.2 million paying subscribers.
Though due to unexpected technical issues, HBO’s streaming service had a rocky launch. Even after almost a year, it lacks polish and continues to frustrate subscribers with various problems. If you are an HBO Max subscriber, you most likely have had difficulties streaming content from its library at least once.
Now that you are here, chances are HBO Max has stopped working for you. Thankfully, we have highlighted a few possible solutions in this guide so that you get to stream your favorite shows again. Whether you use HBO Max on your Android/iOS device, Fire TV, Roku, or Android TV, consider checking out the fixes below.

Verify if you have entered the correct login credentials

If you face login errors on HBO Max, make sure you are entering the valid email address and password. Those who have purchased the subscription via a cable/satellite TV provider should contact customer support for the credentials.
In case you have subscribed to HBO Max via Hulu or YouTube TV, you will need to proceed with the “Sign In Through TV or Mobile Provider” option on the HBO Max sign-in screen and link your respective Hulu or YouTube TV credentials for access.
For users that have paid for the subscription directly from HBO Max, you can either try resetting your password or contact customer care to send you the login details.

Fix HBO Max not working on smartphones and tablets

If you are having trouble streaming content from the HBO Max app on your Android/iOS smartphone or tablet, try out the following fixes:

• Sometimes, fixing HBO Max issues is as simple as relaunching the app. Reinstalling the app is also a good idea. You may try clearing the app cache as well. For Android users, go to Settings > Apps & notifications, choose HBO Max from the list of apps, then select Storage & cache on the “App info” page, and finally tap the Clear cache option.
  If you are on iPhone and iPad, your only option is to remove the HBO Max app from the Home Screen and reinstall it from the App Store.
• Ensure you are running the latest HBO Max app on your mobile device. Generally, streaming services require subscribers to use the newest version of their apps, and HBO Max is no exception.
  Alternatively, you may have to downgrade to an older app version if the streaming errors or frequent crashes are associated with the latest update. Since you can downgrade apps only on Android, iPhone/iPad users will have to wait for the service to roll out an official fix.
• If you encounter buffering issues on the HBO Max app, check whether you are using mobile data. Cellular connections are often slow, and they can’t deliver enough bandwidth for a smooth streaming experience.
  We strongly recommend connecting your device to a Wi-Fi access point. Those facing buffering problems even over Wi-Fi should open a browser tab and visit fast.com or speedtest.net to perform a speed test. If the network speed is slower than expected, restart your router, reboot your Android/iOS device, or troubleshoot the wireless reception issues. You may also contact your internet service provider for further assistance.

Fix HBO Max not working on other devices

If you stream HBO Max on a smart TV, set-top box, or a game console, here are a few things you can do to fix the problems:

1. Reboot your TV, set-top box, streaming stick, or game console to see if that resolves the errors on HBO Max.
2. Power off your home Wi-Fi router or network modem for about a minute, then turn it on to check if it fixes the buffering issues.
3. If the streaming problems persist, poor wireless reception is likely to blame. We recommend moving your device as closer to the router as possible, with fewer obstructions in the way for a stronger signal. You may also directly connect your smart TV, streaming box, or game console to the router via an Ethernet cable.
4. According to HBO Max, you must have a minimum download speed of 5 Mb/s to stream in HD (720p) quality. Note that the service requires more bandwidth (over 25 Mb/s) to deliver a smoother streaming experience at higher resolutions like 4K.
5. Delete the HBO Max app or channel from your device, then reinstall it from the built-in app marketplace.
6. If you see a blank screen when trying to stream a show or movie on HBO Max, it can be a problem related to HDCP (High-Bandwidth Digitial Content Protection).
   In that case, you need to make sure both your TV and source device natively supports HDCP 2.1 over HDMI. Disconnecting and reconnecting both ends of the HDMI cable might also work.

Check if HBO Max is currently down

It was pretty standard for HBO Max to go down for server maintenance after its initial launch, and it still does sometimes. If you are currently unable to access HBO’s streaming library, visit DownDetector to see if there’s a service outage in your area.
If others can stream HBO Max without problems but not you, chances are it’s a problem from your internet service provider’s end. In that case, you will have to get in touch with your ISP for a resolution.
In the meantime, you can keep trying out the following fixes in this guide to get HBO Max up and running on your device. If you are also having trouble accessing YouTube, click here to learn how to fix the issues.

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