Google introduced its advanced Facial Recognition feature with its latest Google Pixel 4 smartphone. In fact, the company’s facial recognition feature is the primary authentication feature on the phone. The phone is indeed a powerhouse for users; however, the Pixel 4 and Pixel 4 XL devices got hit by an update that has made this advanced Facial Recognition feature broken.
Yes, many of the Pixel 4 and Pixel 4 XL owners have found that they are not able to use the Face Unlock feature on their respective devices. It is just because of the recent Google updates which were made available exclusively for the Pixel 4 users.
Plenty of reports related to this issue have been posted on different social networks and on the company’s official forum site to acknowledge the issue. At present, there is no concrete solution available to resolve this standard facial recognition feature on the Pixel 4 devices.
What users have posted on the official forums is that they are simply not able to use the Face Unlock feature on their devices. For some, the system throws a notification and ask the users to submit the facial data once again.
What we have found that users who have installed the latest January month’s security update on their devices have found this issue. So basically, the issue is because of the latest security patch released for the Pixel 4 and Pixel 4 XL devices. What’s more disturbing here is for some users, the system doesn’t let them re-submit their facial data. It simply throws an error message with “Cannot verify face.”
Additionally, users who are still able to use the Face Unlock feature on their Pixel 4 devices also receive notifications regarding the error or the issue which is not acceptable. Apparently, Google’s Facial Unlock got hit by a major vulnerability which should be encountered by Google as soon as possible.
The company is reportedly looking into the issue as there are hundreds of complaints and feedback they have received on their official forum site. To manage their reputation in the market, they have to come up with the new security patch with a working solution.
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