BT price rise: Customers caught out as broadband, mobile and landline prices rise

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The page previously said that BT customers would only see prices “increase by the Consumer Price Index (CPI) rate of inflation each year”.

Speaking about the price change, a BT spokesperson said: “While we recognise that no one likes to see their prices go up, with the major growth in data usage seen recently, both at home and on the move, we want to continue to invest heavily in our networks, products and services, simplify our packages and policies, and offer greater support and flexibility to those who need it the most.

“That’s why we’re making some changes to our contract terms, and better reflect the Fairness commitments laid out by Ofcom last year, by bringing all our products and brands in line with a single annual increase, of a known and predictable amount.

This is far clearer for our customers and moves away from the unpredictable changes that customers can face today across the industry.”

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