BT email down: thousands unable to login to inbox due to outage in UK


Update: BT says it has now resolved the issues with its BT Mail. In a statement to, a spokesman for BT said: “Earlier this morning some customers experienced problems using their BT email service. This issue was resolved within a few hours and normal service has been restored quickly. We want to apologise to our customers for the inconvenience caused.”. The original article, which follows below, was published when the issues were still ongoing – as such, the information is likely out of date…

BT customers have been left unable to login to their inbox. BT Mail, which is included for free with all BT Broadband contracts, is not working this morning – leaving customers unable to send or receive emails. Hundreds of customers have taken to social media to complain about the email client, which uses the same technology as Yahoo! Mail albeit with a BT makeover.

Independent website DownDetector, which tracks issues with web apps and online services by monitoring mentions across social media, has shown a huge spike in users complaining about problems with BT Mail this morning (Friday October 9, 2020). As millions continue to work, study and socialise from home – email and other online communication tools have become even more important in day-to-day life. According to the latest data from DownDetector, some 1,988 BT Mail users are experiencing trouble accessing their email right now.

Using the geolocation data saved with the social media posts, DownDetector is able to map-out the issues – revealing that the problems appear to be widespread across the UK.

BT hasn’t acknowledged the issues, however, the Internet Service Provider (ISP) has listed a number of ongoing problems with its products.

For example, BT confirms that the Bognor Regis area is experiencing problems. It states: “A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a number of different factors such as damage by third parties to the network causing cable damage.”

But despite the flood of reports on Twitter, BT hasn’t responded to these social media posts. We’ll keep this article updated with the latest advice for BT customers desperate to receive their emails.

More to follow. Please refresh this webpage for the latest information.

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