You can make an appointment at an Apple Store, contact Apple Support, or find an Apple Authorized Service Provider. Before any of these places decide to replace the faulty parts of your AirPods Pro, they will be examined to make sure that they qualify for the program. AirPods Pro parts that have a confirmed issue will be exchanged. And Apple says that the AirPods Pro case is not included in any of this and will not be replaced even if the ear buds themselves are.
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