A guide to Samsung phones: What you need to know

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Samsung Galaxy Note 20 Ultra S20 Ultra

There are dozens of prominent Android smartphone manufacturers around the world, but in most areas, Samsung is the top dog. Samsung phones are the most popular Android-based smartphones in many markets, including here in the United States.

By multiple metrics, Samsung is the biggest electronics company in the world. In fact, in its home country of South Korea, it is the largest chaebol, or “business conglomerate,” and accounts for a whopping 17% of the country’s entire GDP. Simply put, Samsung is an enormous brand with a huge amount of influence on its various industries.

In this article, though, we are going to focus mostly on Samsung phones. The company releases dozens of phones each year, and each phone is attached to one of its several smartphone lines. With all those phones and all those categories, things can get pretty confusing.

By the end of this article, you should know everything you need to know about Samsung phones. This should help you make informed buying decisions as well as keep you up-to-date on the latest moves from one of the world’s most important companies.


Who is Samsung?

A view of the Samsung Experience Store in Long Island, from the outside looking in. The Samsung logo is above the entry.

Samsung’s origins begin in the 1930s when founder Lee Byung-chul started the company. Byung-chul involved Samsung in multiple industries including food, textiles, insurance, and retail. It wasn’t until the late 60s, though, that Samsung started making electronics.

The very first electronic products from Samsung were black-and-white televisions. Throughout the next decades, the company would create all manners of electronics, with a major focus on creating components for products sold by other companies. This is something Samsung still does today, with it being the leading developer of smartphone displays.

Samsung has sold many different products in its history, from dried fish to smartphones.

In 1988, the first of many Samsung phones hit the market. The SH-100 looked like many mobile phones of the 80s, with a thick, boxy design and a rubber antenna. Unfortunately, the phone didn’t do well and Samsung found it hard to gain market share against rival Motorola.

In the 1990s and early 2000s, Samsung made headway in the mobile phone industry very slowly. Its persistence paid off. By 2007, it was the world’s second-largest mobile phone manufacturer. This put it far behind Nokia but just ahead of Motorola.

The smartphone wars begin

Samsung Galaxy S Original

In 2007, Apple launched the first iPhone, heralding the beginnings of the smartphone industry. Around this time, Samsung launched a series of smartphones based on many different operating systems, including Symbian, Windows Phone, and even its own short-lived in-house operating systems.

It wasn’t until 2010, though, that Samsung struck gold with the first Samsung Galaxy S phone (shown above), which ran the Android operating system. That device helped the brand gobble up market share from other companies. By late 2011, Samsung phones accounted for nearly 24% of the market, dwarfing Apple’s 15% share.

Related: Samsung Galaxy S series: A history of the biggest name in Android

Eventually, Samsung went all-in on Android-based smartphones. Each year, it would release dozens of phones with some only available in certain parts of the world. In 2012, it officially became the world’s largest mobile phone manufacturer.

Since then, Samsung’s status has remained largely unchanged. Huawei briefly overtook Samsung as the world’s largest manufacturer earlier in 2020, but that lead won’t last long. As of now, when it comes to Android-based devices, Samsung phones are king.


What does Samsung offer?

Samsung Galaxy Tab S7 Plus left profile

Obviously, with a company as big as Samsung, it doesn’t just make smartphones. Outside of Samsung phones, there are tablets, laptops, televisions, printers, speakers, headphones, cameras, dishwashers, toasters — the list goes on and on. Basically, if you own any kind of electronic gadget, the chances are very high that Samsung offers a similar product in that category.

As such, making an article that covers everything Samsung creates would be incredibly difficult. However, we want to briefly touch on a few product categories that we cover frequently here at Android Authority.

Tablets, laptops, and Chromebooks

Samsung Galaxy S Book keyboard

The tablet market is dominated by Apple with the iPad. In the Android tablet world, there aren’t many true Apple competitors, but if there is one, it’s Samsung. The company’s highest-end tablet line is the Galaxy Tab S series, which is most recently headlined by the Samsung Galaxy Tab S7 and Tab S7 Plus. It also offers less expensive tablets in its Galaxy Tab A line, which contains the recent Samsung Galaxy Tab A (2020).

The Galaxy branding also extends to some of Samsung’s laptops. Its line of Galaxy Book products focuses mostly on Windows-based laptops with ultra-thin form factors and support for Samsung’s stylus, the S Pen. Samsung also has dozens of different Windows-based laptops that come in various sizes and price ranges. However, the coolest products it offers in laptops usually have the word “Galaxy” in the name, which is a callback to Samsung phones.

Finally, Samsung also creates Chromebooks, which are laptops powered by Google’s Chrome OS instead of the usual Windows 10. There is one Galaxy Chromebook that is beautiful, powerful, and quite expensive. For the more frugal buyers, there are many more Chromebooks from Samsung that don’t have the Galaxy-branding. These will almost always be cheaper but will come with less-fancy designs and weaker specs.

Wearables

samsung galaxy watch 3 review header

Although the smartwatch market is dominated by the Apple Watch, Samsung has made strong headway over the past few years. Its most recent offering is the Samsung Galaxy Watch 3, a fully-featured smartwatch with fitness tracking, an ECG monitor, and premium specs.

Samsung also offers less expensive smartwatches that cater more to the fitness crowd. The Samsung Galaxy Watch Active 2 is the newest in this vein. However, we’ve found that, ironically, the fitness tracking capabilities of this watch were actually sub-par. Still, it’s been a good seller for the company.

Finally, Samsung also offers a pure fitness tracker, i.e. not a smartwatch. The Samsung Galaxy Fit is an inexpensive way to track your steps, workouts, and other activities. However, this device is quite old, so Samsung might have a newer version in the pipeline.

Earbuds and other audio products

A picture of the Samsung Galaxy Buds Plus vs Samsung Galaxy Buds Live comparison photo with each earbud in and out of their respective cases.

As one would expect, the Galaxy branding most associated with Samsung phones makes its way to Samsung’s headphone products, too. Most recently, the brand launched Samsung Galaxy Buds Live, which are bean-shaped true-wireless earbuds. Along with the older Samsung Galaxy Buds Plus, these headphones go up directly against Apple’s industry-defining AirPods.

Samsung also offers other types of audio products through Harman, an audio company Samsung acquired in 2017. Harman has many sub-brands including Harman-Kardon, JBL, Bang & Olufsen, and more.

However, the Galaxy branding doesn’t make it to these types of products. Instead, Samsung’s best products in these other categories are branded as AKG, yet another Harman sub-brand. AKG headphones include over-ear, on-ear, and earbud styles, in both wired and wireless categories. However, when it comes to true-wireless earbuds, you’ll need to look for that Galaxy branding to get the good stuff.

Televisions

A wall of Samsung TVs on display at the Samsung Experience Store in Long Island.

In most places around the world, Samsung dominates the television market. It’s been able to achieve this by offering very high-quality products with some of the best displays available to the general consumer.

Of course, that kind of pedigree makes Samsung TVs some of the more expensive units on the shelf. Still, if you’re looking for the best TV you can get, chances are good that a Samsung model will be on the shortlist.

Components

Samsung Display Adaptive Frequency display technology

As mentioned earlier, Samsung’s dominance in the electronics industry is partly due to its investments in components. In fact, the company’s semiconductor division has been growing at an astounding rate each year, pushing Samsung to be the largest semiconductor company globally since 2017.

Samsung also makes computer components such as hard/solid-state drives and RAM sticks. However, one of its biggest money-makers is display panels. Chances are very high that if you have an OLED smartphone, its display was made by Samsung — and yes, that includes iPhones. In fact, over the past 10 years, the overwhelming majority of iPhone displays were manufactured by Samsung.


Samsung phones: Each line explained

Samsung Galaxy Z Fold 2 vs Galaxy Note 20 Ultra

There are five major smartphone lines that Samsung offers. Outside of these, there are also Samsung phones in other categories. For example, Samsung still makes feature phones (i.e., not smartphones) and also creates very niche devices, such as the Samsung W line. We’re not going to cover those here.

Below are the biggest and most important lines from Samsung as well as what makes each one different!

Galaxy S

Samsung Galaxy S20 Ultra screen in the window 4

The Samsung Galaxy S line is the crown jewel of Samsung’s mobile division. When it comes to Samsung phones, the Galaxy S line represents the best-of-the-best for the general consumer. Galaxy S phones usually are some of the most powerful phones with one of the best available camera systems when they launch.

In 2020, the Samsung Galaxy S20 series is the company’s highest-profile release. Included within that family are the Samsung Galaxy S20, the Samsung Galaxy S20 Plus, and the Samsung Galaxy S20 Ultra. Obviously, the Ultra is the biggest and most powerful of them all (and also the most expensive).

Samsung Galaxy S20 series Samsung’s early 2020 flagship lineup

Samsung’s Galaxy S20 phones have hefty price tags, but you can’t say you’re not getting a ton of features. From the QHD+ OLED screens and 120Hz refresh rate to the high resolution cameras and big batteries, Samsung definitely packed plenty into these devices. Other notable features include water resistance, wireless charging, and 5G.

One of the ways Samsung differentiates the Galaxy S line from competitors’ phones is by working with chipset-maker Qualcomm to bring the latest mobile processor to the line. To that end, the Samsung phones in the Galaxy S family are almost always the very first devices to hit the market with the flagship processor of that year. Unfortunately, this only applies to North America, as international models get Exynos processors instead.

Related: Samsung Exynos processor guide: Everything you need to know

There hasn’t been a year over the past decade that a Galaxy S phone wasn’t at least a contender for the best smartphone of the year. The phones are usually some of the best-selling devices of the year as well, with the Samsung Galaxy S4 still being the best-selling Android phone of all time.

Simply put, if you want the best Android has to offer, there aren’t many Samsung phones that will top the latest Galaxy S product.

Galaxy Note

Samsung Galaxy Note 20 Ultra back side straight on

Originally, critics mocked Samsung’s Galaxy Note line. The idea of making an enormous smartphone with a built-in stylus seemed crazy, but Samsung came out on top. Over time, the Galaxy Note line became synonymous with words like “elite” and “premium.”

Related: Samsung Galaxy Note series: A history of innovation

In those early days, the Galaxy Note line was different from the Galaxy S line by size, specs, and design. Nowadays, the two lines have blurred over into each other quite a bit. Generally, the latest Galaxy Note phone is incredibly similar to the latest Galaxy S phone, albeit with an S Pen included.

The latest devices in the Note series are the Samsung Galaxy Note 20 and Samsung Galaxy Note 20 Ultra. Samsung opted not to release a Galaxy Note 20 Plus this year. The Galaxy Note 20 series carries many of the same specs as the Galaxy S20 series and even upgrades a few specific aspects. However, the design and features of the Galaxy Note 20 family are more catered to power users and might be off-putting to the general consumer.

Samsung Galaxy Note 20 Ultra Bigger, better, and pricier

Samsung’s Galaxy Note line has always been for the power users, and this year’s models are no different — especially the Galaxy Note 20 Ultra. This new ultra-premium phone is Samsung’s most refined device yet.

There are theories that Samsung could eventually sunset the Galaxy Note line since it is now so similar to the Galaxy S line. Until then, the general consensus is that if you love the idea of having a Samsung phone with a built-in stylus, you want a Note. If you don’t care about the stylus, you want a Galaxy S device. That pretty much sums it up.

Galaxy Z

Samsung Galaxy Z Fold 2 display open

The Samsung Galaxy Z series is the most recent addition to the Galaxy family. This is where all the Samsung phones with foldable displays live. Technically, the first phone in the line is the Samsung Galaxy Z Flip, but the Samsung Galaxy Fold has basically been retconned as the progenitor of the series.

Regardless, if you see “Galaxy Z” attached to a device, that will mean it has a foldable display. Since the smartphone industry has matured at this point (i.e. growth of the overall industry is stagnant), companies will need to innovate ways to create user demand for new types of products. Samsung is betting big that foldable phones are the future.

Samsung Galaxy Z Fold 2 The second-gen version of Samsung’s premier foldable.

The Samsung Galaxy Z Fold 2 is the direct sequel to the Samsung Galaxy Fold. It offers a smartphone-like experience when closed up and a tablet-like experience when unfolded. It’s a nifty device if you can stomach the price tag!

As of now, there are two types of foldable Samsung phones. The first is a phone that starts out looking like a “normal” phone and then unfolds to become something more akin to a tablet. This is what the most recent Samsung Galaxy Z Fold 2 does. The second design is similar to the flip phones of yesteryear, where a folded-up device opens up into a normal-looking phone. This is what the Galaxy Z Flip does.

Since the technology related to foldable phones is so new, the durability of these devices is not truly understood. Also, the phones tend to be very expensive due to all the advanced manufacturing processes necessary to create them. However, Samsung thinks they are the future, so the Galaxy Z line is where you need to go if you want to be on the cutting edge.

Galaxy A

Samsung Galaxy A71 5G reflective rear

Not everyone can afford the very expensive phones in the Galaxy S, Galaxy Note, and Galaxy Z families. That’s where the Samsung Galaxy A line comes in. In general, Samsung phones you find in the Galaxy A family have weaker specs and lower-quality camera systems when compared to their higher-end siblings. However, they usually have more interesting designs and, most importantly, lower price tags.

Related: The best cheap Samsung phones

Recently, several phones within the Galaxy A series have become some of the best-selling Android devices around the world. This has given Samsung the push it needed to put more effort into delivering good phones at good prices. Previously, Samsung all but ignored this market, putting most of its efforts on the high-profile Galaxy S and Galaxy Note series.

Here in the US, there are several Samsung phones in the 2020 Galaxy A lineup. The Galaxy A01 is the cheapest only costing around $150 or less. For a step up, the Galaxy A11 offers a little bit more for a price closer to $200. The numbers and pricing go up from there, all the way to the Samsung Galaxy A71 5G, which costs around $600. That phone has great specs, a decent camera system, and (obviously) connects to 5G networks, making it a great buy for someone who doesn’t feel the need to spend $1,000 on the latest Galaxy S device.

Samsung Galaxy A71 5G Samsung’s most affordable 5G phone.

Looking for a 5G phone but don’t want to break the $1,000 barrier? The Galaxy A71 5G offers the speed you need at a price you love without feeling cheap.

Depending on where you are in the world, you might have more (or fewer) Galaxy A phones available to you. Samsung takes a highly regionalized approach to Galaxy A phones, so you’ll need to consult your carrier or localized version of Samsung.com to see what’s available.

Galaxy M

Samsung Galaxy M40 back panel gradient

This last line of Samsung phones caters specifically to the Millennial consumer. Galaxy M devices are unique in that they are only available online and are priced and designed in such a way as to be appealing to a younger audience.

As far as specs and design go, the Galaxy M line is very similar to the lower-end devices in the Galaxy A family. The phones are usually pretty cheap with just enough power to appease the average user, such as the Galaxy M20. In that vein, they are perfect for students on a budget or young travelers who don’t want to worry about losing or breaking a $1,000 smartphone.

The Galaxy M line is fairly new, so there aren’t too many devices in the family yet. Samsung also doesn’t make the Galaxy M line available to United States buyers.


What sets Samsung phones apart from competitors?

Samsung Galaxy Note 20 and Note 20 Ultra informal

On the one hand, Samsung’s brand-recognition alone likely sells a huge portion of its devices. When you are one of the biggest companies in the world, it’s not hard to sell your products. However, simple brand-recognition isn’t enough, and there are a few things that make Samsung phones distinct from the competition.

Global availability

Wherever you might be in the world, it is likely incredibly easy for you to buy Samsung phones. Some areas might not see the latest models as fast as other areas, but there are very few places on Earth where you can’t get something from Samsung.

This is a big deal as it gives Samsung a leg-up over some competitors with highly-regionalized products. Many Chinese manufacturers — including Xiaomi, Huawei, Oppo, and more — have no presence in the United States, for example. Since Samsung is pretty much everywhere, getting phones — and finding service, accessories, and components for those phones — requires very little effort.

Wide-ranging portfolio

The five lines of Samsung phones discussed in the previous section give you an idea of just how varied Samsung’s portfolio is. If you want to spend $100 on a new phone, there’s a Samsung Galaxy A device for you. If the price is no obstacle and you want to be on the bleeding edge, the Samsung Galaxy Z Fold 2 is your $2,000 dream machine.

In general, no matter how much you have to spend, there’s a Samsung-branded smartphone that will cater to your needs.

Of course, this also has a downside, which is brand confusion. The fact that we need to explain the differences between the five different Galaxy lines means that Samsung’s huge portfolio is simultaneously a great strength and a great weakness.

Carrier partnerships

Here in the US, there are three major wireless carriers (Verizon, AT&T, and T-Mobile). Each of those brands has sub-brands (Visible, Cricket, and Metro by T-Mobile) as well as MVNOs that operate on those companies’ networks. Every single one of them carries Samsung phones. It’s a similar story in other places around the world.

Because Samsung has all these carrier partnerships, pretty much anyone can buy Samsung phones without even needing enough money to fully pay for it. Carriers offer payment plans, trade-in discounts, and promotional pricing that can save buyers hundreds of dollars.

Not only that, but carrier partnerships give buyers a place to go to get help and service for their Samsung devices. This is a big deal for the average smartphone user.


What is Bixby?

samsung galaxy watch 3 review bixby logo

Bixby is a proprietary digital assistant developed by Samsung. In general, it is only found on Samsung phones and other Samsung-branded devices. It acts in a similar capacity as other digital assistants such as Amazon’s Alexa, Google Assistant, and Apple’s Siri.

Over the years, Bixby has earned a poor reputation. By most metrics, it is not as efficient or powerful as Google Assistant and Alexa, and it being locked to Samsung products doesn’t make it as versatile. While your mileage may vary, most consumers would agree that Bixby is not an adequate replacement for Google Assistant or Alexa.

Related: Bixby guide: Features, commands, and devices

However, Bixby is very powerful and useful when it comes to on-device functions. For example, asking Google Assistant to open an app on your Samsung phone might be less efficient than asking Bixby to do it. It’s a similar situation when using Bixby on wearables such as the Samsung Galaxy Watch 3.

A few years ago, Samsung pushed Bixby quite hard, much to the annoyance of users. Recently, though, Samsung has seemed to realize that Bixby is in a losing battle and is making it more of a background feature rather than a primary focus.


Competitors you might want to consider

Black iPhone 11 Pro on a gray iPad Pro

Because Samsung is such a huge company with such a varied portfolio of products, it wouldn’t be unrealistic to say that Samsung is in competition with literally everyone. As stated earlier, there is very likely a Samsung version of every electronic gadget you own, which means Samsung competes with whichever company made that gadget.

That all being said, the company Samsung is most in competition with when it comes to Samsung phones, tablets, laptops, wearables, etc., is Apple. While Samsung is by far the larger company and sells more phones than Apple, Samsung tends to emulate what Apple does with its own products.

Related: Apple iPhone buying guide: Which iPhone is right for you?

Of course, that doesn’t mean Samsung doesn’t innovate or have its own identity. In fact, there have been many times that Samsung has introduced a feature or product that Apple has then copied for its own devices. Overall, though, it’s a safe bet that when Apple does something new, Samsung will do a similar thing not long after.

If you take Apple out of the equation, Samsung’s biggest competitor around the world is likely LG. Both companies are Korean and both have a large global presence and create many different products throughout the electronics industry. As far as phone sales go, LG doesn’t even come close to the number of Samsung phones moves each year, but it would still be a major competitor.


The greatest moments in the history of Samsung phones

Samsung didn’t become the world’s largest smartphone maker overnight. It was a long, difficult climb, but it was smart enough to make some incredible moves that helped cement its status as a leading brand. Below are four of the times the company nailed a product out of the park and have gone on to become hallmarks of its legacy.

Samsung Galaxy S4


The first Galaxy S phone was a hit pretty much from the beginning. A year later, the Galaxy S2 fared even better, and the Galaxy S3 cemented Samsung’s reputation as the king of the Android smartphone market.

The Galaxy S4 is the best-selling Android phone of all time.

However, all of those phones still didn’t sell as well as the Samsung Galaxy S4. With over 80 million units sold, the Galaxy S4 isn’t just Samsung’s best-selling smartphone, but the best-selling Android smartphone in the history of the platform. It is unlikely it will ever lose that crown.

This is one of those rare situations where the hype was justified, too, as the Galaxy S4 was a monster of a phone. At the time, it was incredibly powerful and pretty reasonably priced for what you got. Along with the other devices in the Galaxy S line to that point, the Galaxy S4 helped cement the idea that Android would be the mobile operating system of choice for most of the world.

The first Samsung Galaxy Note

Before the first Galaxy Note, Samsung phones were sized comparably to iPhones. The phones in the Galaxy S line were a little bigger, sure, but the idea of a comparably giant smartphone was ridiculous to even think about at the time.

The Galaxy Note single-handedly changed the entire smartphone industry.

Samsung audaciously defied that sensibility with the launch of the Samsung Galaxy Note in 2011. The phone seemed enormous compared to other phones on the market, which made most assume that the phone would flop hard. However, it was a runaway success and helped herald in the idea that phones don’t need to be a specific size for consumers to want them.

Without any hyperbole, the reason smartphones look the way they do today can be directly attributed to the success of the first Note. Now, it’s up to your personal taste whether that’s a good thing or a bad thing, but the Note represents one of the times that Samsung changed the entire industry.

The debut of One UI

Samsung One UI 2.0 at Samsung Developer Conference 2019 4

Very few Android phones ship with the stock version of the operating system. In an effort to help “brand” phones, manufacturers will create their own versions of Android — called “skins” — that will add new features and look very different from the stock version. Samsung’s first try at an Android skin was known as TouchWiz.

One UI helped to erase all the negativity surrounding the original TouchWiz.

TouchWiz is not remembered fondly. It was ugly and cartoonish and stood in stark contrast to the simple and elegant design of iOS at the time. Eventually, Samsung refined TouchWiz and created Samsung Experience, which was much better. However, it wouldn’t be until 2018 that Samsung would strike gold with the debut of One UI, which succeeded Experience.

One UI is a more refined way of using Android and offers a more aesthetically pleasing experience. It’s also faster and smoother than previous Samsung skins, with less so-called feature creep (the expansion of features that start to hinder the user experience rather than help it).

Related: Samsung One UI 2.5: Everything you need to know

To make a good thing even better, since the debut of One UI, Samsung has gotten much better at releasing Android updates. Throughout 2020, there were multiple months where Samsung flagships received the latest Android security patch even before Google Pixel phones did. One UI may not be everyone’s perfect Android skin, but it is easily one of the best.

Samsung Galaxy Z Flip

Samsung Galaxy Z Flip quarter fold

As mentioned earlier, Samsung is betting big that foldables are the future. Unfortunately, that confidence didn’t translate well to the launch of the first Samsung phone with a foldable display, the Samsung Galaxy Fold. That launch was a disaster, and we’ll touch on it more in the next section.

The successful launch of the Galaxy Z Flip proved that foldables are a viable product.

By contrast, the Samsung Galaxy Z Flip was an unbridled success. Not only was the phone launch itself much smoother, but the reviews for the device were mostly positive. We here at Android Authority thought it was an incredibly fun device and a good representation of where we think the foldable market can go.

Samsung Galaxy Z Flip Samsung’s brand new vertical folding smartphone

The Galaxy Z Flip is the first-ever vertically folding smartphone to come from Samsung. It rocks some familiar Samsung design elements we’ve all come to love but in a new folding form factor. Touting 256GB of onboard storage, 8GB of RAM, a 3,300mAh battery, and 6.7-inch 2,636 x 1,080 folding glass display, it may not have top-tier specs, but it should offer a top-tier experience.

If nothing else, the Galaxy Z Flip acted as a successful proof-of-concept. Samsung launched the phone and it was received well by both critics and consumers. As simple as that sounds, that alone puts the company in a position that literally no other company creating foldables shares. If Samsung is right and foldable phones are the future, it will be at the forefront of that future.


The not-so-great moments in Samsung’s history

Samsung might be one of the biggest electronics companies in the world, but you don’t get to the top without stumbling a few times along the way. Below you’ll find four times when the company completely missed the mark with a product or business decision.

Samsung Galaxy S6

Up until the Samsung Galaxy S4, flagship Samsung phones sold better with each successive year. That came to a grinding halt with the Samsung Galaxy S5. That phone wasn’t a bad device by any stretch of the imagination (in fact, it’s one of our favorites), but it didn’t sell nearly as well as the Galaxy S4. Samsung knew it needed to change up its formula.

Samsung changed up the formula for the Galaxy S6, with very mixed results.

Enter the Samsung Galaxy S6. For the first time, Samsung wildly reinvented what a Galaxy S device looks like, introducing a “glass sandwich” design. However, it also abandoned several major facets of Galaxy S devices, such as an IP68 rating against water and dust and a microSD card slot.

Now, the Galaxy S6 wasn’t a bad phone overall, it just failed to live up to the expectations that Samsung phones had set up until that point. Unfortunately, Samsung’s bold attempt to reinvent the Galaxy S series in order to boost sales backfired horribly. Thankfully, the next series of Samsung phones — the Samsung Galaxy S7 series — fared much better from both a critical and commercial standpoint.

Samsung Galaxy Note 7

Some might argue that the failure of the Samsung Galaxy Note 7 is the blackest mark on the company’s reputation. The launch of the device went perfectly well, with early reviews praising the phone as one of Samsung’s best ever. However, as the weeks went on, a serious problem started to occur: the phones were literally exploding.

It’s possible the early demise of the Galaxy Note 7 will haunt Samsung forever.

Around the world, users were sharing photos and videos of Galaxy Note 7 devices that had spontaneously caught fire or even burst. The problem stemmed from the large battery in the phone, which apparently featured a manufacturing defect. Samsung issued a recall for the devices and gave out replacement units with a battery sourced from a different manufacturer. Unfortunately, reports came in of this second version of the Note 7 also overheating to the point of explosion. Out of options, Samsung terminated the model altogether. It lasted less than two months.

The failure of the Galaxy Note 7 was a serious setback for Samsung. The Galaxy S7 launched earlier that year had been a big success, helping to erase the problems of the Galaxy S6. Samsung was poised to close out the year with two successful phones under its belt, but the Note 7 prevented that. It was a while before the company was able to recover.

Mid-range market negligence

Here in the United States, Samsung dominates the high-end Android smartphone market. There are quite a few other countries where Samsung has the same position. However, the mid-range and budget markets, for a long time, were segments where Samsung had little presence. Even when it did have products in the market, they were woefully uncompetitive.

Samsung is still paying the price for ignoring the mid-range and budget markets for years.

This negligence allowed other manufacturers — specifically Chinese companies — to gobble up market share. By the time Samsung realized that it wasn’t working hard enough in this segment, it was too late: companies like Xiaomi already had the market in a vice-like grip.

Over the past year or so, Samsung has tried to turn around from its mistake. It’s realized that it can’t toss out underwhelming mid-range phones and hope to compete with other brands. Instead, it needs to offer powerful devices at competitive prices to earn back its share of the market. The Galaxy A line (and partially the Galaxy M line) has so far done well to support that ambition. It will be years, though, before Samsung will be able to sit comfortably at the head of the mid-range smartphone table — if ever. Those few years of negligence will be difficult to recover from.

Samsung Galaxy Fold

Samsung Galaxy Fold half folded on table

We’ve already touched a bit on the debacle that was the launch of the Samsung Galaxy Fold. Samsung made a big to-do of its first foldable phone by teasing it at the Samsung Developers Conference in the fall of 2018. Excitement for the phone hit a fever pitch as it was unlike anything we had ever seen before.

In the summer of 2019, Samsung formally launched the Fold and issued a small crop of review units. That’s when the problems began. Early reviewers noted how easily the plastic-covered foldable display could be scratched or even ripped and how dust particles easily got lodged in the hinge or even under the display itself. Before long, it became clear that the durability of the Fold was simply not up to par for a commercial product.

The Galaxy Fold launch will likely be best remembered as a textbook case of how NOT to launch a product.

Amid the backlash, Samsung demanded the return of all review units and postponed the launch of the Fold. Eventually, a refined version of the device hit the market with a stronger display and a better-designed hinge. By then, though, it was too late, and the Fold was mostly DOA.

Thankfully, Samsung made up for the problems of the Fold with the Galaxy Z Flip (mentioned in the previous section) and the just-launched Galaxy Z Fold 2. Early impressions of the second Fold device appear to be much better than what we saw for the original.


Other details related to Samsung phones

Samsung Logo Galaxy S20 1

By now, you are likely an expert when it comes to Samsung phones. However, there are a few miscellaneous things we should mention that we either haven’t talked about yet or should talk about more.

Qualcomm vs Exynos

Samsung creates its own smartphone chips under its Exynos branding. These chips, generally, are objectively inferior to Qualcomm’s chips. As a money-saving strategy, Samsung releases some of its phones with Qualcomm processors and some with Exynos processors, creating two very different experiences within the same phone line. Generally, phones you buy in North America come with Qualcomm chips with Exynos chips for the rest of the world. This is one of the most contentious issues for Samsung fans around the globe.

Support

Although no company’s aftersales support is perfect, Samsung generally has a good reputation when it comes to helping customers with problems. Obviously, some people will have very bad experiences and swear off the company, but Samsung’s track record has proven to be OK when compared to other brands of its size. If you are the kind of person who wants to be sure they can count on the manufacturer to give good support after a sale, Samsung is going to be fairly reliable.

Dex

A star feature of flagship Samsung phones is a desktop-like interface called Dex. Essentially, you connect your smartphone to a monitor of some kind (or laptop shell) and then use a Bluetooth mouse and keyboard to use your phone as if it were a desktop. The Android interface becomes very Windows-like when in Dex mode. This is a really cool feature and something that not too many other brands offer.

Accessories

Since Samsung creates so many different electronics products, it should be little surprise that it also has a very healthy offering of accessories for its phones, laptops, wearables, etc. Not only that, but since Samsung is so popular, there are also tons of third-party companies that create cases, adapters, carrying systems, etc., for Samsung products. In general, if you own a flagship Samsung phone, you’re not going to have a difficult time finding accessories for it.


Frequently asked questions about Samsung phones

Q: How long does Samsung offer Android updates for its phones?
A: Recently, Samsung updated its overall policy for Android updates. Going forward, you should expect to get three years of Android upgrades for most higher-end Samsung phones and even some mid-range models. That means if you buy a phone that comes with Android 10, you should expect Android 11, Android 12, and even Android 13 before Samsung stops updating that device. However, this is not a hard-and-fast rule, so Samsung could change its mind.

Q: Do Samsung phones have headphone jacks?
A: Samsung no longer delivers headphone jacks with all of its devices. All of its 2020 flagships do not have headphone jacks, for example. However, some of its mid-range devices, such as those in the Galaxy A series, do still have a 3.5mm port.

Q: Do Samsung phones have microSD card slots?
A: Once again, Samsung has started moving away from including expandable storage on all its phones. The Samsung Galaxy Note 20, for example, does not have a microSD slot. However, the Galaxy Note 20 Ultra does, and the Galaxy S20 phones all have one. You’ll need to check a specs sheet before buying if this is an important feature for you.

Q: How do I know if my phone has a Qualcomm or Exynos processor?
A: If you have the phone already, you can download a free app called CPU-Z that will tell you what brand/model is inside your phone. For those of you who are buying a new phone online, the listing should tell you whether its an Exynos or Qualcomm model. If it doesn’t, you should check with the merchant/seller ahead of time to ensure you are getting the model you’re looking for.

Q: Are there any Samsung phones that run on something other than Android?
A: In a word, no. There are non-smartphone mobile devices from Samsung that don’t have Android, but all of its major smartphones will come with Android as the platform. If the word “Galaxy” is in the name of the phone, it is assured that it runs on Android.

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