The Steam Deck has established itself as a leading PC-based gaming handheld, but the ASUS ROG Ally has emerged as its biggest competitor. However, ASUS faced some challenges with the launch, particularly with reports of microSD card issues surfacing shortly after its release.
Recently, ASUS confirmed that there is indeed a defect in the microSD card reader of the ROG Ally. A company representative confirmed this on Discord, stating that “under certain thermal stress conditions, the SD card reader may malfunction.” In other words, the issue appears to arise when the device overheats.
This official acknowledgment follows numerous user complaints about microSD card problems since the release of the Ally. So, what steps is ASUS taking to address this issue? According to the post, they will release an update that will fine-tune the default and minimum fan speeds. This adjustment aims to improve reliability while also managing fan noise, considering the concerns raised by users.
The specifics of this fine-tuning are not yet clear, but it is likely that ASUS will increase fan speeds to cool the microSD card reader. If your ROG Ally is affected by this issue, ASUS advises users in the US to email [email protected], while those outside the US should contact their local customer service.
The company will then initiate the RMA (Return Merchandise Authorization) process, where they will inspect and repair the handheld. The exact details of these repairs have not been disclosed.
Despite this setback, it’s worth noting that the current version of the ROG Ally on the market comes with 512GB of internal storage. However, this issue is undoubtedly disappointing, especially for users who rely on carrying a large collection of games and media on their portable device.
We have reached out to ASUS for further information regarding this matter and the RMA process. If we receive a response from the brand, we will update this article accordingly.
FAQs:
1. What should I do if my ASUS ROG Ally microSD card reader isn’t working?
In such cases, you can try inserting a different microSD card. Some users have also attempted to use a different driver, which yielded varying results.
2. My ROG Ally card reader still isn’t working, what should I do now?
If your ROG Ally microSD card reader continues to malfunction, reach out to [email protected] (US) or contact your local customer service to initiate the RMA process.
3. Will the cheaper ROG Ally model launching later this year have the same issue?
We have inquired with ASUS whether the upcoming cheaper model will feature a hardware fix for the card reader. We will update the article once we receive a response from them.
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Alex Smith is a writer and editor with over 10 years of experience. He has written extensively on a variety of topics, including technology, business, and personal finance. His work has been published in a number of magazines and newspapers, and he is also the author of two books. Alex is passionate about helping people learn and grow, and he believes that writing is a powerful tool for communication and understanding.
